Delivery Options and FAQ

HOW DO I ARRANGE A DELIVERY WITH THE FCW?

We offer delivery options to any addresses in Australia for all our products, with no minimum order required. A single $100 shipping charge is applied to your order and will be delivered to your door by our own trucks in metro Sydney, Melbourne and Brisbane. Orders being shipping outside of this areas will be sent to your nominated freight forwarder. 

Once selected your new floor, at the check out you will enter in your personal details and the delivery address. If your delivery falls within our direct shipping zone with Sydney, Melbourne or Brisbane we will meet you there. Please note, all deliveries need to be accepted by someone onsite and signed for. The delivery day and time will be arrange with you by our customer service team.

If your address falls outside of these regions, you will need to supply us an alternative address to delivery to, such as a transport company. Our customer service team can assist, by giving you an estimate of the size and weight of your order which we will be delivering. We recommend that you contact your preferred transport company to arrange the consignment, payment and the local delivery or collection. Please enter these details into the ship too section along with a quote number or reference and we will coordinate the deliver to your transport company.

Please contact us at fcw.enquires@gmail.com if you have any questions or would like assistance arranging a freight forwarder.

CAN I DELAY THE SHIPMENT OF MY ORDER?

Yes. To place an order with a delayed shipping date, please note this on your delivery details upon check out.

WHAT IS THE EXPECTED DELIVERY TIME?

• We ship our products Australia-wide through a number of different freight carriers and our own truck service in Metro Sydney, Melbourne and Brisbane
• All flooring is in stock and orders will be dispatched between 2 to 4 working days after approval of your payment.
• Please be aware that where a freight forwarder is being used, we cannot guarantee delivery time.

HOW DO I CHECK THE STATUS OF MY ORDER?

Please e-mail fcw.enquires@gmail.com for metro Sydney, Melbourne and Brisbane orders, otherwise contact your freight forwarder with your consignment note details which will be emailed to you upon dispatch.

WHAT SHOULD I DO IF THE ITEM I ORDERED WAS DAMAGED BY THE SHIPPING COMPANY DURING TRANSITION?

If there is damage to your item as a result of negligence by the shipping company, you should immediately notify the freight forwarding company. Damage caused by metro Sydney, Melbourne and Brisbane deliveries on our truck service should be reported immediately to the driver.

1. Please inspect your item carefully together with the delivery driver. You need to write a clear description of the damage on both your copy and the driver’s copy and signed on both copies by you and the driver. Please do not sign for items that are damaged during transition unless you have made a note for the damage on the delivery copy.
2. If you believe the damage cannot be repaired or it is unacceptable then you should refuse to receive the item, please contact us immediately.
3. Please remember, once you sign for the item or give permission to the shipping company to leave the damaged item for you, you will be responsible for filing a claim with the delivery company and for all charges for the return shipment. If you find shipping damage to your item only after the driver has left, you should report it to the shipping company using information on the delivery docket and request an inspection within 10 days of the receipt. Please take some photos showing the damage and keep the original packing material until the inspection has been done. 

CAN I RETURN MY ORDER IF I DON’T LIKE IT?

Refunds are only offered if the product is found to be of manufacturers fault.

No refunds will be given if you have simply changed your mind.