We offer delivery options to any addresses in Australia for all our products, with no minimum order required. A single $100 shipping charge is applied to your order and will be delivered to your door by our own trucks in metro Sydney, Melbourne and Brisbane. Orders being shipping outside of this areas will be sent to your nominated freight forwarder.
Once selected your new floor, at the check out you will enter in your personal details and the delivery address. If your delivery falls within our direct shipping zone with Sydney, Melbourne or Brisbane we will meet you there. Please note, all deliveries need to be accepted by someone onsite and signed for. The delivery day and time will be arrange with you by our customer service team.
If your address falls outside of these regions, you will need to supply us an alternative address to delivery to, such as a transport company. Our customer service team can assist, by giving you an estimate of the size and weight of your order which we will be delivering. We recommend that you contact your preferred transport company to arrange the consignment, payment and the local delivery or collection. Please enter these details into the ship too section along with a quote number or reference and we will coordinate the deliver to your transport company.
Please contact us at firstname.lastname@example.org if you have any questions or would like assistance arranging a freight forwarder.
Yes. To place an order with a delayed shipping date, please note this on your delivery details upon check out.
Please e-mail email@example.com for metro Sydney, Melbourne and Brisbane orders, otherwise contact your freight forwarder with your consignment note details which will be emailed to you upon dispatch.
If there is damage to your item as a result of negligence by the shipping company, you should immediately notify the freight forwarding company. Damage caused by metro Sydney, Melbourne and Brisbane deliveries on our truck service should be reported immediately to the driver.
Refunds are only offered if the product is found to be of manufacturers fault.
No refunds will be given if you have simply changed your mind.