Payments & Refunds

This payment and refund policy applies to the Flooring Clearance Warehouse

Our payment and refund policy has been devised to define the situations under which Flooring Clearance Warehouse will accept payments, provide a refund, the procedure for claiming a refund, and in what circumstances a refund is issued.

By purchasing any of our products, you are declaring that you accept and agree to all the terms and conditions outlined in this payment and refund policy.

Note: all pricing on the Flooring Clearance Warehouse is in Australian dollars and is inclusive of GST.

PAYMENT POLICY

1. Payment Models

When a client wishes to purchase products on the Flooring Clearance Warehouse website, goods must be paid for in full at the time of purchase before goods will be shipped.

2. Payment Methods

Payment is made at the time of checkout using the Paypal function or by credit or debt card.

3. Payment Failure

The client understands that if payment is not made in full, products will not be shipped to their nominated address.

4. Cancellation

Clients may cancel an order by emailing fcw.enquires@gmail.com to request a cancellation.

Cancellation can only occur before an order is shipped. Any charges incurred from but limited to Paypal or bank will not be refunded.

5. Disputes

• If you believe that a fee has been charged incorrectly, we request you to bring this to the attention of Flooring Clearance Warehouse immediately.
• Should a payment have been made incorrectly, this will be refunded within 3 business days or applied to a future transaction at your discretion.
• If you are unhappy with any dispute outcome, we recommend that you contact your financial institution to investigate the matter further.

REFUND POLICY

1. Refund Eligibility

1.1 Full Refund: Full refunds are only offered if the product is found to be faulty.

1.2 Change of Mind: No refunds will be given if you have simply changed your mind.

2. Filing a Refund Claim

If you are not satisfied with any of our products, we encourage you to contact us before filing for a refund. We will do our utmost to solve any issues or concerns surrounding your order.

If you’re eligible for a refund and would like to proceed with the refund process, please email fcw.enquires@gmail.com

When contacting us, mention your case in detail. This will assist us in quickly resolving your case.

3. Refund Processing

If we decide to issue you a refund after studying your claim, we’ll calculate the refund amount and contact you within 5 business days to organise suitable payment for the refund.

UPDATES AND CHANGES TO OUR PAYMENT & REFUND POLICY

Flooring Clearance Warehouse reserves the right, at any time, to modify these terms to reflect changes in our payment and refund policy.

We shall post any such changes on this page. Any such modification will be effective 5 days after publishing on the website.

Updated 01/03/2020